• @vettnerk@lemmy.ml
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    1 year ago

    I used to work with internet service for trains. I remember one support ticket filed by the train conductor:

    “Internet doesn’t work”

    No info regarding area
    No info regarding when
    No info regarding which carriage
    …or even which train.

    Well, I managed to jump through a few hoops, figuring out the schedule for this particular individual, and could deduce which train at least. Nagios reported everything as fine, but sometimes Nagios can lie, so I tracked it down and did the usual diagnostics onboard. Couldn’t find anything wrong.

    I phoned up the guy and it turned out he’d forgotten to enable wifi on his phone.